The Ministry of Transport and Infrastructure Development has opened provincial hotlines nationwide to allow members of the public to report urgent road defects, including potholes, in a move aimed at improving road safety and speeding up maintenance responses.
In a statement released on Monday, Transport and Infrastructure Development Minister Felix Mhona announced that the initiative covers regional, primary, secondary and tertiary roads in all provinces and is intended to strengthen collaboration between communities and government in addressing potholes and other dangerous road defects.
“The Ministry of Transport and Infrastructure Development reaffirms its commitment to safe, reliable, and well-maintained roads for all citizens. Our ongoing, significant investment in rehabilitating and maintaining the national road network is central to our mandate,” said Mhona.
He said members of the public are now able to report urgent defects directly to provincial roads engineers using dedicated provincial hotlines, allowing for faster response times and more efficient deployment of resources.
Minister Mhona stressed that public participation is critical in preventing minor road damage from developing into major safety hazards.
“The Ministry calls on the public to become active partners in road maintenance by reporting potholes and urgent defects.
Your vigilance is invaluable. Prompt reports enable faster response, efficient resource allocation, and prevent minor issues from becoming hazards,” he added
Mhona stated that the reporting system aligns with the broader national development agenda being championed by President Emmerson Mnangagwa, particularly the drive to ensure inclusive infrastructure development across the country.
“As articulated by His Excellency, the President, Cde Dr E.D. Mnangagwa, our inclusive road efforts support the drive of leaving no one and no place behind,” he said.
The transport minister said members of the public are encouraged to provide clear photographic or video evidence of the defect and to include precise location details when making reports to ensure swift intervention by engineers on the ground.
“To ensure swift intervention, please contact the Provincial Roads Engineer in your province directly. For quick action, please send clear photos or videos and the precise location,” Mhona said.
He said the ministry has already put in place provincial contacts nationwide and urged road users to make full use of the facility.
“Improved reporting will enhance safety for motorists, pedestrians and communities while safeguarding government investment in road infrastructure,” Mhona added.
The Ministry of Transport and Infrastructure Development has in recent years intensified road rehabilitation and maintenance programmes as part of efforts to modernise the country’s transport network and reduce road-related accidents linked to poor road conditions.
